NC Insurance Terms of Business

Terms Of Business

Applying to General Insurance customers – You should carefully read these Terms that apply to our appointment by you and the services we will provide.

Company Contact Details

Northern Counties LLP trading as NCinsurance – NCI House, Lowreys Lane, Gateshead, NE9 5JB

Telephone 0191 482 1219 Email:

Northern Counties LLP trading as NCinsurance is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number (FRN) is 496583. You can check this on the Financial Services Register by visiting the FCA’s website or by telephoning the FCA on 0800 111 6768.

1. Definitions
“Consumer” means anyone acting outside their trade or profession in respect of the insurance cover requested or arranged.
“Company”, “we”, “us” or “our” means Northern Counties LLP trading as NCinsurance.
“You” or “your” means you (and/or your appointed agent).

2. About us
Northern Counties LLP trading as NCInsurance is an independent insurance intermediary.

3. Our Service
As an insurance intermediary, we generally act as the agent of our client. We are subject to the law of agency, which imposes various duties on us.
However, in certain circumstances we may act for and owe duties of care to other parties, including the insurer. We will advise you when these
circumstances occur, so you will be aware of any possible conflict of interest.
We offer a wide range of insurance products and services which may include:

  • Offering you a single or range of products from which to choose a product that suits your insurance needs;
  • Advising you on your insurance needs;
  • Arranging suitable insurance cover with insurers to meet your requirements;
  • Helping you with any subsequent changes to your insurance you have to make;
  • Providing all reasonable assistance with any claim you have to make.

In some cases, we act for insurers under a delegated authority agreement and can enter into insurance policies, issue policy documentation and/or
handle or settle claims on their behalf. Where we act on behalf of the insurer and not you, we will notify you accordingly and in relation to claims we
will advise you of this fact when you notify us of a claim. Notwithstanding this, we endeavour to always act in your best interest.
We offer a wide range of insurance products and have access to many leading insurance companies. Depending on the type of cover you require
and where we have provided advice based on a personal recommendation, we will advise you when we offer you a policy on the basis of a fair and
personal analysis. Where we have provided advice based on a personal recommendation but not on the basis of a fair and personal analysis, we will
advise you:

  • If we are under a contractual obligation to conduct insurance distribution exclusively with one or more insurers and will provide you with a
    list of those insurers; or
  • If we are not under a contractual obligation to conduct insurance distribution with one or more insurers and will provide you with a list of
    insurers with which we may and do conduct business.

Before the insurance contract is concluded and after we have assessed your demands and needs, we will provide you with advice and make a personal
recommendation, unless we advise otherwise. This will include sufficient information such as the main features of the product’s cover, any unusual
restrictions or exclusions, any significant conditions or obligations and the period of cover to enable you to make an informed decision about the
policy, together with a quotation which will itemise any fees that are payable in addition to the premium. This documentation will also include a
statement of your demands and needs which you should read carefully.

4. Limitations of our liability
The following provisions set out our entire financial liability to you.
You acknowledge and agree that you shall only be entitled to make a claim against us and not against any individual employee or consultant engaged
by us. Our liability for losses suffered by you arising under or in connection with the provision of our services, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise (including our liability for the acts or omissions of our senior management, employees and any
appointed representatives) shall be limited to £2,000,000 per claim. Any claim or series of claims arising from one act, error, omission, incident or
original cause shall be considered to be one claim. We shall not be liable to you for any loss of profit or loss of business whether directly or indirectly
occurring and which arises out of or in connection with the provision of our services. Nothing in this paragraph shall exclude or limit our liability for
death or personal injury caused by our negligence or for loss by our fraud, fraudulent misrepresentation or breach of regulatory obligations owed to
you. You are welcome to contact us to discuss increasing the limitations of our liability and or varying the exclusions set out above.

5. Important Information (consumer customers only)
Under the Consumer Insurance (Disclosure and Representation) Act 2012, it is your duty as a consumer to take reasonable care not to make a
misrepresentation to an insurer. A failure by you to comply with the insurers request to confirm or amend particulars previously given is capable of
being a misrepresentation for the purpose of this Act. It is important that you ensure all statements you make on proposal forms, claim forms and
other documents are full and accurate and we recommend that you keep a copy of all correspondence in relation to the arrangement of your
insurance. Under the Act, an insurer has a remedy against a consumer in respect of qualifying misrepresentations in breach of the consumers’ duty
of reasonable care where the insurer deems the misrepresentation to be either deliberate, reckless, or careless.
If in doubt about any point in relation to your duty to take reasonable care and subsequent qualifying misrepresentations, please contact
us immediately.

6. The duty of fair presentation (non consumer customers only)
It is your responsibility to provide a fair presentation of the insurance risk based on you conducting a reasonable search for information. This could
require you to obtain information from senior managers within your organisation or other parties to which the insurance relates or who carry out
outsource functions for your business. You must disclose every material circumstance which you know or ought to know, or failing that, disclose
sufficient information to put your insurer on notice that it needs to make further enquiries. You must ensure that any information you provide is
correct to the best of your knowledge and representations that you make in expectation or belief must be made in good faith. If you fail to make a
fair presentation of the risk this may result in additional terms or warranties being applied from inception of the policy or any claim payment being
proportionately reduced. In some cases, this could result in your policy being declared void by an insurer and your premiums returned. Any
deliberate or reckless breach of the duty of fair presentation could result in your policy being declared void by an insurer with no refund of
If in doubt about any point in relation to material circumstances and reasonable search, please contact us immediately.

7. Financial Crime
Please be aware that current UK money laundering regulations require us to obtain adequate ‘Know Your Client’ information about you. We are also
required to cross check you against The Office of Financial Sanctions Implementation (OFSI) HM Treasury consolidated list of Financial Sanctions
Targets in the UK as part of the information gathering process.
We are obliged to report to the National Crime Agency and/or Serious Fraud Office any evidence or suspicion of financial crime at the first opportunity
and we are prohibited from disclosing any such report. We will not permit our employees or other persons engaged by them to be either influenced
or influence others in respect of undue payments or privileges from or to insurers or clients.

8. Solvency of Insurers
We cannot guarantee the solvency of any insurer with which we place business. This means that you may still be liable for any premium due and not
be able to recover the premium paid, whether in full or in part, should an insurer become insolvent.

9. Terms of Payment
Our payment terms are as follows (unless specifically agreed by us in writing to the contrary):

  • New policies: immediate payment on or before the inception date of the policy
  • Alterations to existing policies: immediate payment on or before the effective date of the change
  • Renewals: due in full before the renewal date

Payment may only be made in cash if made in person to a member of staff and a receipt issued
Our preferred method of payment is by BACS Transfer – details below:
Sort Code: 15-10-00 A/c No: 24244604 Ref: Client Name

If payment is not received from you in accordance with the above terms, we, or your insurer may cancel or lapse the relevant policy/policies, which
could mean that part or all of a claim may not be paid. You may also be in breach of legally required insurance cover.
If you choose to pay for your insurance premium using a finance provider, your details will be passed onto them. We will provide you with a breakdown
of the costs of your monthly instalments and subsequently a document outlining key features of their credit agreement with you including any fees
they apply and the cost of default charges. It is important that you take time to read this document and must contact us if you do not receive this. If
you have any queries or questions, either about the service provided by the finance provider or their terms and conditions you should in the first
instance contact them. Where your policy is paid via the finance provider and you choose to renew your cover, we will again continue to pass your
details to them. If any direct debit or other payment due in respect of any credit agreement you enter into to pay insurance premiums is not met when
presented for payment or if you end the credit agreement, we will be informed of such events by the finance provider. In certain circumstances we
may be contractually obliged by the finance provider to notify your insurer to cancel the policy. Where we are not contractually obliged to do so by
the finance provider, if you do not make other arrangements with us to pay the insurance premiums you acknowledge and agree that we may, at any
time after being informed of non-payment under the credit agreement, instruct on your behalf the relevant insurer to cancel the insurance and to
collect any refund of premiums which may be made by the insurer and use this refund to offset the amount levied by the finance provider on us. If
this amount is not sufficient to cover all our costs, we reserve the right to pursue any additional debt owed to us through a due legal process. You will
be responsible for paying any time on risk charge and putting in place any alternative insurance and/or payment arrangements you need. Upon
receiving your strict acceptance to pay for insurance premiums through the finance provider, we will instruct them to proceed with your application
for credit. This process will involve the provider searching public information that a credit reference agency holds about you and any previous payment
history you have with that provider. The credit reference agency will add details of your search and your application to their record about you whether
or not your application is successful. Please read carefully the pre-contractual explanations and the information regarding the cost of credit (including
any representative examples). Together they provide important information in relation to the credit facility available from the finance provider. Credit
is available subject to status.

10. How we hold your money
All client money is handled by The Broker Network Limited (BNL). Client money is money that BNL receive and hold on behalf of our clients during the
course of our dealings such as premium payments, premium refunds, and claim payments. This money will be held by BNL either as agent of the
insurer or agent of the client, determined by the agreement BNL have in place with each insurer. Where money is held as agent of the insurer, this
means that when BNL have received your cleared premium, it is deemed to have been paid to the insurer.
BNL pay us commission upon receipt of your cleared premium which may be prior to payment of the premium to the insurer.
The FCA requires all client monies, including yours, to be held in a trust account, the purpose of which is to protect you in the event of our financial
failure since, in such circumstances; our general creditors would not be able to make claims on client money as it will not form part of our assets. BNL
hold all client monies with one or more approved banks, as defined by the FCA, in a Non-Statutory Trust bank account in accordance with the FCA
client money rules. Under these arrangements, BNL assume responsibility for such monies and are permitted to, and may:

• Use such monies received on behalf of one customer to pay another customer’s premium, before the premium is received from
that other customer.
• For the purpose of effecting a transaction on your behalf, pass your money to another intermediary, including those resident
outside the UK who would therefore be subject to different legal and regulatory regimes. In the event of a failure of the intermediary, this
money may be treated in a different manner from that which would apply if the money were held by an intermediary in the UK. Please
inform us if you do not agree to this.
• Retain for their own use, any interest earned on client money.

Unless we receive your written instruction to the contrary, we shall treat receipt of payment from you and of any claim payment and/or refund of
premium which fall due to you, as being with your informed consent to the payment of those monies into the Non-Statutory Trust bank account.

11. Quotations
Unless otherwise agreed, any quotation given will normally remain valid for a period of 30 days from the date it is provided to you. We reserve the
right to withdraw or amend a quotation in certain circumstances, for example, where the insurer has altered their premium/terms for the insurance
since the quotation was given, where there has been a change in the original risk information/material circumstances disclosed or if a claim/incident
has occurred since the terms were offered.

12. Renewals
You will be provided with renewal terms in good time before expiry of the policy, or notified that renewal is not being invited. Unless you advise
otherwise, renewals are invited on the basis that there have been no changes in the risk or cover required, other than those specifically notified to us
or your insurers (see ‘Important Information’ and ‘The Duty of Fair Presentation’ sections).
It is very important that you check the information provided at renewal to confirm it remains accurate and complete. If any of the information is
incorrect or if your circumstances have changed, you should contact us immediately so we can update your details.

13. Mid-term Transferred Business
When we are appointed to service insurance policies other than at their inception or renewal and which were originally arranged via another party,
we shall not be liable during the current insurance period for any loss arising from any errors or omissions or gaps in your insurance cover or advice
not supplied by us. Should you have any concerns in respect of a policy, which has been transferred to us, or if you require an immediate review of
your insurance arrangements, you must notify us immediately. Otherwise, we shall review your insurance arrangements and advise accordingly as
each policy falls due for renewal.

14. Notification of Incidents/Claims
Your policy documentation will provide you with details on who to contact to make a claim. It is essential to notify immediately all incidents that may
result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any letter or claim received by you must be
passed on immediately, without acknowledgement. Only by providing prompt notification of incidents can your insurance company take steps to
protect your interests. Claims payment will be made in favour of you. If you require a payment to be made to a third party, then you must confirm
the required payee name and details and provide a brief explanation for your request. Please contact us for guidance on claiming under your policy.

15. Cancellation
Your policy document will detail your rights to cancel your insurance once you have taken it out. Depending on the type of policy you have purchased,
you may be entitled to cancel within 14 or 30 days of either conclusion of the contract or receiving your policy documentation, whichever occurs later.
This is often referred to as a cooling off period. Where you cancel a policy before renewal, you will be responsible for paying a charge to meet the cost
of cover provided and administration expenses. Please see the ‘Remuneration, Fees & Charges’ section. To enable your insurer to process the
cancellation, you will need to return certificates and any official documents to our office within 30 days of your notice to cancel.

16. Remuneration, Fees & Charges
In most cases we are paid by commission from the insurer, but in some circumstances, we may charge you a fee instead of commission or a
combination of both, in which case this will be confirmed to you in writing at the time of incepting or renewing your policy. Our fees will be confirmed
to you clearly and in writing at the time of incepting or renewing your policy and will always be disclosed to you before you commit to purchasing the
product. There may also be occasions when an additional fee is sought, for example changes to the risk that required significant further advice and
placement of additional coverage or substantial involvement in any large, difficult, or complex claims.
In addition, we also make charges as detailed below to cover the administration of your insurance. Any applicable insurance premium tax will be
shown on the documentation we provide to you. These fees are non-refundable.

Consumer Commercial
New Business (not exceeding) £100 £500
Renewal (not exceeding) £100 £500
Policy Adjustment (not exceeding) £100 £500
Duplicate Papers (not exceeding) £100 £100
Temporary Change (not exceeding) £100 £500
Cancellation* (not exceeding) £100 £500
Claims Handling (not exceeding) £100 £1,500
MID Update (not exceeding) N/A £150

We may charge an arrangement fee not exceeding 35% of the premium, and will advise you of the actual amount at the time of quotation or renewal.
*Cancellation return premiums will be refunded net of commission and or fee and less an applicable above mentioned charge.

These fees may be subject to change. Where there are changes we will confirm this clearly and the actual amount will always be disclosed to you
before you commit to purchasing the product.
We may occasionally receive additional remuneration from insurers, claims management providers and others. Where you choose to pay your
premium by instalments, we may use a scheme operated by your insurer, or we may use a single Finance Provider. Where we arrange premium
finance on your behalf, we are remunerated for our assistance in putting this financing in place by way of commission. We will advise you of any
commission payable by the finance provider in relation to a credit agreement where knowledge of the existence or amount of commission could affect
our impartiality in recommending a particular product or that may have a material impact on your transactional decision. You are entitled at any time
to request further information regarding the amount of any remuneration which we may have received as a result of placing or renewing your
insurance cover. To the extent that this is not possible for an amount to be given, we will provide the basis for its calculation.
Where a policy is cancelled before renewal, insurers charge to cover their costs, with the balance refunded to you, subject to no claim having been
made. Full details will be available in your policy. In the event of an adjustment giving rise to a return of premium the amount may be refunded or
held to credit.
Your attention is specifically drawn to the following: Where you cancel your policy after the expiry of the cooling off period or where you request
a mid-term adjustment which results in a refund of premium, we reserve the right to charge you for our time and costs. This will usually result in us
reducing the amount refunded to you by the FULL amount of the commission and fees we would have received had you not cancelled. However,
any charge made will not exceed the cost of the commission and fees we would have earned. For certain commercial insurance policies, insurers will
only provide cover where the premium is due in full on inception of the policy. This means that no refund will be paid if the policy is cancelled before
renewal. We will advise you if this affects you. Bank details may be retained for the purposes of refunds and claims payments that may be made by

17. Complaints
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong
occasionally and if this occurs we are committed to resolving matters promptly and fairly.
Should you wish to complain you may do so:

  • In writing to the Complaints Manager – Lynne Yeaman
  • By telephone – 0191 482 1219
  • By email –
  • In person by visiting our office (see above for address)

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More
information is available on request or on their website.
Further details will be supplied at the time of responding to your complaint.

18. Financial Services Compensation Scheme (FSCS)
We are covered by the Financial Services Compensation Scheme and you may be entitled to compensation from the scheme depending on the type
of business and circumstances of the claim if we cannot meet our obligations. Further information about compensation scheme arrangements is
available from the Financial Services Compensation Scheme at

19. Confidentiality and Data Protection
We are a data controller for the information you provide to us including individual, identification and financial details, policy history and special
category data (such as medical or criminal history).
Details of our legal basis for processing your information, along with details of any third party recipient whom it may be necessary to share your
personal data with in order to fulfil the contract, retention period for data held, security of your data, your rights under the UK General Data Protection
Regulations (UK GDPR) including the right to complain can be found in our full ‘Privacy Notice’ attached to these terms of business and on our website

20. Communication / Documentation
We will issue all documentation to you in a timely manner. Documentation relating to your insurance will confirm the basis of the cover and provide
details of the relevant insurers. It is therefore important that the documentation is kept in a safe place, as you may need to refer to it or need it to
make a claim. A new policy/policy booklet is not necessarily provided each year, although a duplicate can be provided at any time upon request. You
should always check the documentation to ensure all the details are correct and if this is not the case, you should contact us immediately. If documents
are issued by electronic means or via an internet portal, paper documents are available free of charge on request.

21. Termination of our authority to act on your behalf
You or we may terminate our authority to act on your behalf by providing at least 14 days’ notice in writing (or such other period we agree). Termination
is without prejudice to any transactions already initiated by you, which will be completed according to these Terms of Business unless we agree
otherwise in writing.
You will remain liable to pay for any transactions or adjustments effective prior to termination, and we shall be entitled to retain any and all commission
and/or fees payable in relation to insurance cover placed by us prior to the date of written termination.

22. Third Party Rights
Unless otherwise agreed between us in writing, no term of this Terms of Business is enforceable under the Contracts (Rights of Third Parties) Act 1999.

23. General
If any provision of these Terms is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the
remainder of the provision in question will not be affected. These Terms shall be governed by the laws of England and Wales and the parties agree
herewith that any dispute arising out of it shall be subject to the exclusive jurisdiction of the relevant court. These Terms supersede all proposals,
prior discussions, and representations (whether oral or written) between us relating to our appointment as your agent in connection with the arranging
and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your
insurance. In the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to
act for you on the basis of these Terms, by conduct, upon you instructing us to arrange, renew or otherwise act for you in connection with insurance

24. Motor Insurance Database (MID)
It is at all times the responsibility of the policyholder to ensure that they comply with the MID. Further details can be found at
Northern Counties LLP trading as NCinsurance accepts no liability for MID inaccuracy/error/registration/update/omission.

25. Pandemics – Exclusion of our Liability
You acknowledge and agree that you shall not be entitled to make a claim against us and not against any individual employee or consultant engaged
by us for any loss, damage, liability, claim, cost or expense (whether such loss, damage, liability, claim, cost or expense has been suffered by an insured
or a third party) of whatsoever nature, directly or indirectly caused by, contributed to by, resulting from, arising out of, in connection with, or otherwise
in any way directly or indirectly attributable to:

a) Coronaviruses; and
b) Coronavirus disease (COVID-19); and
c) Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2); and
d) any mutation of or variation of a), b) or c) above; and
e) any infectious disease that is designated or treated as a pandemic by the World Health Organisation; and
f) any fear or anticipation of a), b), c), d) or e) above,
regardless of any other cause or event contributing concurrently or in any other sequence thereto.